Transferring Music to an iPod
Q 1: How do I transfer my FREE music to my iPod?
A 1: Simple! Just save downloaded music in iTunes and then sync your iPod. All music tracks are in MP3 format, so they can be easily saved to an iPod, iPhone, or any other music player that accepts the MP3 file format.
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Change Account Settings
Q 1: Can I change my Email/Login address with MPFree.com?
A 1: You sure can. Just click on the 'Change My Email Address' link on your Personal Page.
Q 2: How do I login to my MPFree account if I am using someone else's Personal Page?
A 2: Go to the top of the page, and select 'Sign Out' from the Member Center menu. Then select 'Return to your Personal Page'. Then enter your own MPFree.com email address and password.
Q 3: How do I unsubscribe?
A 3: If you really want to leave us, please visit: http://www.mpfree.com/pp_Unsubscribe.asp.
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Checking Your Balance
Q 1: How can I check how many free music downloads I have in my account?
A 1: You can check your balance on-line by clicking here.
Q 2: When do my tokens for free music downloads expire?
A 2: Your tokens for free music downloads never expire.
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Contact MPFree
Q 1: How can I advertise with MPFree?
A 1: Click Here to visit our corporate website to find out about our online advertising solutions.
Q 2: How can I contact MPFree?
A 2: You can contact us through MPFree Member Support, or by mail at 945 Clint Moore Road , Boca Raton, FL 33487.
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Earning Free Music
Q 1: The person I referred to MPFree joined, but you show them on my account as not joined, why?
A 1: When you refer a friend to MPFree, they get an email sent to them immediately. In the email, there is a link to the MPFree registration page. If they click on the link, and join, your account will be credited with one free music download once your friend has earned two music downloads. However, if they use any other method to join MPFree other than clicking on the link in the email they receive from us, then it is impossible for us to track the referrals and they will still appear as not joined on your Referral Status page.
Q 2: Why have my music downloads not been credited yet?
A 2: One reason your music downloads may not have been credited to your account is because of time. All of our offers require a minimum of 1 business day and a maximum of 5 business days to be credited. If it has been more than 5 business days, then another reason for not being credited could be that you used a different email address when taking advantage of an offer other than the one you have registered with MPFree. Make sure you use the email address you have on file with MPFree when you take advantage of offers so your account is properly credited. If you still feel your account was not properly credited, please fill out our form at MPFree Member Support and we'll look into it right away.
Q 3: How can I earn more free music downloads?
A 3: There are several ways to earn free music downloads from MPFree. First, take advantage of the offers we send you by email. Second, take advantage of the offers listed on your Personal Page. Third, refer your friends--you'll get a free music download for every one of them who joins and earns 2 songs.
Q 4: When do my tokens for free music downloads expire?
A 4: Your MPFree free music tokens never expire.
Q 5: When will my free music tokens be credited to my account?
A 5: Free music tokens are generally credited to your account within one to five business days of when they are earned. Sometimes our partners take longer to provide us with the information and there may be a further delay.
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Email Link Problems
Q 1: What do I do if there is no active link in the emails you send me?
A 1: No problem. Some email software does not support active hyperlinks. You have a choice. Either switch to email software that does support active hyperlinks (like Microsoft Outlook) or just copy the URL from the email and paste it into your browser. Your free music tokens will be rewarded either way.
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Redeeming Free Music Tokens
Q 1: How do I redeem my free music tokens?
A 1: Just visit the Redeem Downloads page accessible from the Member Center menu on your Personal Page and click on one of the available Redeem links. Then just select your free music downloads and click Download Now!
Q 2: Can I burn my music downloads on to a CD?
A 2: Yes.
Q 3: Can I save my music downloads on to my portable music device?
A 3: Yes, you can save your music downloads to any music device that accepts the MP3 file format.
Q 4: Do I need a credit card in order to redeem my free music?
A 4: No.
Q 5: Is this legal?
A 5: The music you earn with MPFree is absolutely, 100% legal. Thanks to the support of our advertisers, you get music downloads for free!
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MPFree Email
Q 1: Why am I not receiving MPFree emails?
A 1: Some of your email could be getting automatically blocked or deleted by your Internet Service Provider or your email provider. To ensure delivery of MPFree email, add our email address (MPFree@MPFree.com) to your "Address Book". For instructions on adding us to your "Address Book", click here.
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Submitting A Problem/Question
Q 1: If I have a problem or question, how do I contact MPFree?
A 1: The fastest way to get a response to your problem or question is to fill out our form at MPFree Member Support. One of our member support representatives will reply within 1 business day.
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Two Accounts On The Same Computer
Q 1: Can two people have separate MPFree accounts on the same computer?
A 1: At this time we only allow one account per computer, sorry!
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